Yes, you can trust it. When I received the doll, she was in excellent condition and exactly as described. The joints move super smooth! I highly recommend purchasing the shrug as it greatly enhances the overall look and appearance of the doll. Purchasing a shoulder insert may be a better option. In case of future damage and repairs. I am very happy with the service and I always feel like I can get an answer via email if I have any problems or questions.
